Projects with BSL Transportation Consultants
Creation of a feasibility study for a unified ticketing system
🇩🇪 · Smaller transport association · Project team member · 09/2018 – 05/2019
- Development of models for tariff integration
- Analysis and comparison with similar transport areas in the country
- Simulation of demand and revenues in a calculation tool
- Summative evaluation of the tariff models and formulation of a recommendation
Consultative support for the establishment of a quality management system
🇩🇪 · Medium-sized transport association · Project team member · 09/2018 – 12/2019
- Market survey for service providers for quality testing
- Compilation of experiences from other associations and authorities
- Research on the provider landscape and creation of profiles for identified providers
- Derivation of a cost estimate for the process
- Support in the tendering process (concept, requirement specification, guidance of the process, quality assurance of the documents, support of the bid evaluation)
- Guidance for software solution (iterative development methodology for the implementation of a business intelligence system in the field of quality management)
Process enhancement in customer dialogue using modern software solutions
🇦🇹 · Very large public transport company · Project team member · 09/2018 – 12/2019
- Recording and presentation of the current processes in customer dialogue (utilizing ADONIS)
- Analysis of the framework and the quantities involved in the customer dialogue incorporated organizational units
- Analysis of the IT structure and system interfaces in the status quo
- Discussion of possible process enhancements within use case-based target process workshops
- Derivation of the future process landscape as functional requirements for a software procurement
- Development of a requirement specification as the basis of the procurement process
Development of a unified tariff structure and definition of uniform tariff offers
🇩🇪 · Medium-sized transport association · Project team member/partial project management · 09/2018 – 02/2021
- Harmonization of spatial tariff structures in multiple districts and independent cities
- Harmonization of the product range
- Design of an e-ticket as an alternative or complementary system to the conventional tariff
- Concept for seamless tariffs with neighbouring regions and associations
Optimisation of the train deployment production process
🇪🇺 · Confidential · Project team member · 04/2019 – 12/2019
- Process and workflow analysis at several production sites focusing on:
- Production planning
- Control/disposition/processing
- Processes/efficiency/quality
- IT/systems
- Identification of weaknesses
- Consideration of safety aspects, efficiency, and quality
- Standardization of premises for planning, ordering, and operational train handling and marshalling
- Development of clear roles, interfaces, and responsibilities
- Derivation of specific measures for all involved internal and external companies in the production process
- Implementation of defined measures
Assets manager – Public facilities (ad interim)
🇨🇭 · Large public transport company · Project management · 08/2019 – 01/2020
- Control and oversight of renovation measures for quality enhancement
- Implementation of a unified equipment concept
- Coordination and supervision of construction-related replacement measures at station facilities
- Update of maintenance strategy
- Coordination with external contractors, authorities, and customers
- Preparation for a network-wide condition assessment of station elements
Tariff analysis for reassessment of ticket add-ons
🇩🇪 · Very large transport association · Project management · 03/2020 – 12/2020
- Analysis of the current ticket carry-on rules
- Data preparation and evaluation of associated revenue situations
- Objective discussion on future carry-on rules
- Estimation and assessment of revenue impacts concerning specific inquiries
- Development and alignment of subsequent scenarios considering the overall strategy and developed goals
- Estimation and assessment of the overall revenue situation based on developed scenarios
Continuation of the process development and requirement specification for a modern software in customer dialogue
🇦🇹 · Very large public transport company · Partial project management · 03/2020 – 01/2021
- Supporting the negotiation process, responding to bidder questions; moderating, pre- and post-preparation of bidder presentations (hearings)
- Supporting the requirement specification, detailing the requirements. Alignments with the preferred bidder
- Development of a knowledge management concept including processes, roles, and responsibilities, alignment in committees
- Project management until the requirement specification is created
Support of an international industrial company in analysing the European market for rail vehicle maintenance
🇪🇺 · Confidential · Partial project management · 03/2020 – 01/2021
- Overview of the European maintenance market and selected regional submarkets (market volume, level of liberalization, legal framework, competitive structure)
- Development and alignment of suitable criteria for selecting corresponding companies
- Creation of a long list of all active companies in the relevant submarkets with a certain minimum turnover
- Development of a shortlist of around ten companies based on the long list in collaboration with the client
- Selection of a shortlist and detailed analysis of the chosen companies
Further development of future organizational structure in customer service
🇦🇹 · Very large public transport company · Partial project management · 07/2020 – 01/2021
- Systematic development of a concept for future zero level support (self-service options on the web using modern FAQs, possible FAQ-bot, etc.)
- Conceptual sharpening of first and second level support considering all relevant input channels
- Definition of the desired quality level in second level (internal SLAs, response times, etc.)
- Guidance on zero level implementation and realization of quick wins for the first level
Involvement in project outlines as part of the funding project „Modellprojekte zur Stärkung des ÖPNV“ (model projects to strengthen public transport)
🇩🇪 · Various clients, federal ministry · Partial project management · 02/2021 – 04/2021
- Development of concepts
- for reducing emissions in transport
- for better integration of different modes of transport and use of inter-modal travel chains
- for piloting and long-term implementation of on-demand services in urban and rural areas
- for lowering entry barriers in public transport
- Transition of the concepts into sub-projects with an explanation of their effects, goals, risks, and opportunities
- Derivation of rough cost and time plans
- Ensuring formal requirements for submitting project outlines
Conceptual redesign of existing duty rosters and shift models in the subway operations
🇩🇪 · Very large public transport company · Partial project management/project management · 03/2021 – 05/2022
- Phase 1: Best practice models
- Recording and evaluation of base data required for an initial adaption of the best practice models
- Compilation of theoretical foundations for at least five best practice models
- Estimation of the impacts of the best practice models
- Preparation of result presentation and presentation of the findings
- Phase 2: Feasible duty roster and shift models
- Deepening the inventory in the operating area
- Employee survey and interviews with selected contacts
- Workshop on the expected developments of major stressors and resulting model bottlenecks
- Adaptation of the best practice models from phase 1 to the specific operating situation including calculations
- Discussion of drafts and development of two to three target variants
- Presentation of results and documentation
Market study: European night train market
🇪🇺 · Confidential · Project management · 04/2021 – 07/2021
- Determination of factors influencing customer demand and metrics of the European night train market
- Compilation of results in a market study
- Current and future rolling stock, competitors, business models, and identification of factors influencing the business model/business development
- Research on railway infrastructure capacity, especially ownership and access of new companies in FR, IT, ES, and DE
- Track allocation and associated risks, considering relevant EU legislation influencing the market
Development of fare and sales concept for cross-border regional rail services between Germany and France
🇩🇪 🇫🇷 · Public transport authority · Partial project management/project management · 10/2021 – 12/2022
- Market analysis and demand estimation
- Exemplary presentation of existing cross-border tariffs or tariff products
- Development of personas to illustrate target groups for cross-border transport
- Forecast of potential new customers
- Derivation of fare concept and pricing scenarios
- Development of a comprehensive fare structure
- Calculation variants for political decision-making
- Forecast of expected revenues
- Design of revenue sharing rules
- Sales concept development
- Estimation of revenues and sales expenses
- Moderation of various workshops and coordination formats, presentation, and documentation of (interim) results
Organisational analysis of the fire department’s vehicle workshop
🇩🇪 · State capital fire department · Partial project management · 11/2021 – 01/2022
- Analysis of the scope of tasks, personnel, and infrastructural situation in the status quo
- Development and alignment of suitable variants of the workshop’s future production depth
- Derivation of personnel requirements and necessary qualification structure
- Outline of the necessary infrastructure to cover the future task portfolio
Project management for the „AWHT – Auf dem Weg zum Hamburg-Takt“ (on the way to the Hamburg timetable) funding project
🇩🇪 · On-demand services provider, federal ministry · Project management · 12/2021 – 02/2022
- Agreement on project structure and subsequent project set-up as a waterfall project with a high agile component
- Development and alignment of project scope, prioritization of various content aspects
- Set-up and moderation of various exchange formats, including regular reporting at the management level
- Development of a milestone plan (roadmap) with dependencies and tracking of corresponding work packages
- Communication with funding agencies, cross-project consortium, and internal and external stakeholders
- Project documentation in Confluence
Development of a project management guideline
🇩🇪 · Public transport authority · Project management · 06/2022 – 12/2022
- Analysis of the current state, processes, and standards in the client’s project management
- Development of suggestions for improving future processes
- Compilation of project management guidelines in a client-specific, visually appealing, easy-to-read, and dynamically designed project management guide
- Indicating the support possibilities of marketable project management tools and the challenges in procuring, implementing, and using these tools
- Interactive training of guide contents involving on-site staff
Expert opinion on the legal framework for the transportation of goods in public transport vehicles or infrastructure
🇩🇪 · Federal ministry · Partial project management · 08/2022 – 06/2024
- Description and assessment of different usage scenarios
- Conducting interviews with market participants
- Addressing questions related to public transport and freight transport specific topics
- Assessment of future regulatory needs from a transport perspective
Examination of cost development and price adjustment of transport service contracts
🇦🇹 · Very large railway infrastructure company · Partial project management · 11/2022 – 12/2022
- Analysis of three transport service contracts regarding price adjustments
- Modeling the cost development and comparison with price adjustments
- Assessment of price adjustments in the market comparison
Support in the process of call center services tendering
🇩🇪 · Large public transport company · Partial project management · 11/2022 – 07/2023
- Review of initial bids, evaluation, discussion with the client
- Creation of an evaluation rate and proposal
- Accompanying bid presentations and documenting the results
Designing an Intermodal Transport Control System (ITCS) including process analysis
🇦🇹 · Large public transport company · Project management · 11/2022 – today
- Analysis of operational management processes (current processes, system usage and interfaces, SWOT, improvement approaches)
- Derivation of ideas for improvement (e.g., through process digitalization, enabling modular system expansions, and designing the ITCS tender)
- Preparation of tender documents (requirement catalogue, specification)
- Integration concept of ITCS or operations management system into existing operations
Designing a performance data reporting system
🇩🇪 · Medium-sized railway company · Partial project management · 04/2023 – 07/2024
- Analysis of existing reports and KPIs, fundamental data used, reporting systems, and interfaces
- Capturing stakeholder requirements for each target group (management, departments, stakeholders)
- Comparison of desired requirements with the current status and identification of gaps at the KPI-level
- Derivation of necessary fundamental data, data storage and flows, reporting formats, and processes
- Development of a key performance indicator manual and preparation of content requirement specifications as a basis for system implementation
Reorganisation of operational planning processes
🇩🇪 · Medium-sized railway company · Project management · 11/2023 – 07/2024
- Sifting of the data basis
- Process clarification and recording, taking into account expected changes due to new planning software
- Creation of standardized process documentation for further processing in Miro
- Comprehensive weak point analysis using structured questions
- Definition of target processes by incorporating the developed improvement approaches
- Uniform documentation in the ConSense process management tool for further processing
Optimisation programme of the metro infrastructure sector
🇩🇪 · Very large public transport company · Partial project management · 08/2024 – 02/2025
- Identification and benchmarking of the main cost-determining processes; use of benchmarking to focus the analyses (identification of anomalies) and to support the derivation and quantification of starting points
- Identification and evaluation of optimisation potential and compilation of the results in a list of measures
- Holistic view of the topics with a focus on the possibilities of digitalisation to improve efficiency
- Continuous involvement of employees to achieve the broadest possible acceptance of results or to identify possible dissent (critical and honest assessment of potential)